Frequently Asked Questions
Everything you need to know about your eibachshop experience
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply log into your account, select the order, and print a prepaid return label to send the item back in its original condition.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are your clothing items true to size?
Most of our items follow international sizing standards. We recommend checking the detailed size guide located on each product page for specific measurements.
Do you ship internationally?
Yes, eibachshop ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.